Chapter 12: Communication and Conflict Resolution Skills: 12-6f Leadership Case Problem B
Book Title: Research Findings, Practice, and Skills
© 2019 Cengage Learning, Cengage Learning
12-6f Leadership Case Problem B
Sean Contemplates a Delicate Confrontation
Sean is the head of the logistics group at a medium-size company that makes plastic parts
for other companies, including manufacturers of printers, television sets, computers, and
washing machines. His department provides a few valuable services for the company such
as receiving and storing raw materials, shipping products, and disposal of waste materials.
The logistics department consists of ten people including an administrative support
specialist. Sean’s department is meeting its goals, and Sean regularly receives average or
above-average performance evaluations.
In contrast to the generally positive job situation facing Sean, he sees one irritating problem
that needs resolution. Sean has received feedback from several employees inside and
outside the department that Phil, one of the logistic technicians, frequently mocks him but
not to his face. Karen, the administrative support person, casually mentioned to Sean
recently, “Have you seen Phil do one of his impressions of you? He did one the other day
during coffee break. It was kind of negative, and very unprofessional.”
Sean noticed that Phil made the following post on his Facebook page: “Life isn’t always so
easy when you know much more than your boss.” Although the post may not have been
directed specifically at Sean, it was still hurtful.
Sean was thinking while driving to work, “I don’t have any direct evidence that Phil is
mocking me, but it sure seems to be true. I have to figure what to do about this problem.”
- What kind of a leadership issue is Sean dealing with?
- What do you recommend that Sean do about his conflict with Phil?